Contact center
(from Russia)
ext 00020 (from abroad)
Monday - Friday from 8:00 to 20:00 (Moscow time), except public holidays, free call from regions of Russia
30 june 2022, 09:00
The change in the economic situation has led to some changes in the subjects of appeals from clients of credit institutions to the Financial Ombudsman Service (FOS). This was reported by Head of the Ombudsman for financial services consumers support Service (OFSC) Olga Kraynova, during the 10th St. Petersburg International Legal Forum, answering the questions during the session “Open dialogue. Legal problems arising in disputes between consumers of financial services and financial institutions” organised by the Financial Ombudsman Service.
“In recent months the so-called “new subjects” of appeals have appeared,” Olga Kraynova said. Thus, clients of banks turn to the Financial Ombudsman in connection with the fact that credit institutions refuse to withdraw foreign currency from deposits and accounts of consumers of financial services. Some appeals relate to incorrect, in consumer’s opinion, application of currency conversion rates by credit institutions during disbursement of funds from foreign currency deposits (from accounts) in ruble equivalent (collection of “underpaid” funds).
“We have also recorded appeals related to the fact that credit institutions did not conduct money transfers abroad. Consumers in these cases demanded to recover penalties for failure to carry out transactions on the account,” the Head of the OFSC said.
“The analysis of subjects of appeals filed in connection with disputes within the framework of consumer lending revealed an increase in the number of appeals relating to issues of credit holidays, but they are not generally within the competence of the Financial Ombudsman Service,” Olga Kraynova said.
The Head of the OFSC reminded that it is within the competence of the Financial Ombudsman to consider appeals of consumers of financial services if the amount of their property claims for recovery of money amounts does not exceed 500,000 rubles. The limit on the amount of claims does not apply to consumer claims arising from a breach of the procedure for insurance compensation under CMTPL insurance contracts.
