News

Chief Financial Ombudsman Yury Voronin submitted for consideration of the Bank of Russia Board of Directors the candidacy of Denis Novak for the position of Financial Ombudsman for Consumer Rights in Insurance, Mic...

12 october 2021, 21:32

On Tuesday, October 5th, a session of the Financial Ombudsman Service (FOS) Council took place in the form of a video conference.By the decision of the FOS Council the changes in the organizational structure...

07 october 2021, 10:07

At its meeting on September 10 the Financial Ombudsman Service (FOS) Council considered two issues related to improvement of the institution of out-of-court dispute resolution in the financial market.On the ...

13 september 2021, 12:47

The Financial Ombudsman Service (FOS) has simplified the procedure for interaction with consumers of financial services by enabling applicants to register in a personal account on the FOS website through an account...

31 july 2021, 10:07

The Financial Ombudsman Service (FOS) is launching a number of digital projects in 2021-2022 to make it more convenient for consumers to apply to the Financial Ombudsman, according to Olga Kraynova, the head of the...

15 july 2021, 09:35

Consumers of financial services have sent more than 356,000 appeals to the Financial Ombudsman Service (FOS) in the two years of its activity (from 1 June 2019 to 1 June 2021). In dealing with such a large number o...

02 july 2021, 11:42

The Financial Ombudsman Service (FOS) has launched a new FRIENDLY project that is supposed to reduce significantly the share of citizens’ appeals rejected.The implementation of this project means that in cas...

01 july 2021, 09:40