News

Before a law on participatory life insurance comes into force, which is currently being considered by the Russian State Duma, protection of policyholders’ rights will have to be determined, Financial Ombudsman Svetlan...

23 may 2023, 13:48

A considerable part of claims to appeal against the Financial Ombudsman’s decisions in court are related to the claimants’ aspiration to reduce the amount of penalties awarded by a Financial Ombudsman, who has no lega...

23 may 2023, 13:42

The Financial Ombudsman Service (FOS) in Russia mainly performs at present the function of arbitration in disputes between consumers and financial institutions, but the potential laid down in the law, allows the insti...

12 may 2023, 13:32

Financial Ombudsman Viktor Klimov spoke at the Financial Ombudsman Service (FOS) session “International experience of out-of-court protection of financial services consumers” within the 11th St. Petersburg Internation...

12 may 2023, 09:58

The Financial Ombudsman Service has proposed that banks should be obliged to keep and store audio recordings of communication with their customers to enhance protection of the rights of consumers of financial services...

12 may 2023, 09:15

The Advisory Committee of the Financial Ombudsman Schemes of the Eurasian Economic Union member states developed recommendations for all the EAEU member states on the harmonization of the out-of-court protection of co...

12 may 2023, 09:12

Chief Financial Ombudsman Yury Voronin and Dimitry Aristov, Director of the Russian Federal Bailiff Service, Chief Bailiff of Russia, have signed an agreement on cooperation. The signing ceremony was held on 1...

12 may 2023, 09:03