News

27.10.2020 Live broadcast by the Financial Ombudsman Service on the procedure for interaction with financial institutions has taken place 20.10.2020 A criminal case has been initiated for the submission of a fake FOS decision 16.10.2020 The number of complaints to the Financial Ombudsman Service (FOS) increased by one third in the third quarter 16.10.2020 Banks, pawnshops, pension funds and credit consumer cooperatives may test the personal account required to work with the Financial Ombudsman 09.10.2020 A meeting of the FOS Expert Council has been held 25.09.2020 The Financial Ombudsman Service and banking associations discussed the forthcoming cooperation between banks and the FOS 17.09.2020 The Financial Ombudsman explains the reasons for refusals to pay out smartphone insurance indemnities 08.09.2020 The Financial Ombudsman starts issuing certificates on secure forms 31.08.2020 Decisions are made in favour of consumers on cases of MFI charging a commission for issuing a loan (according to the FOS) 20.08.2020 The pilot issue of “The FOS Bulletin” has been published 30.07.2020 The Financial Ombudsman Service frequently resolves microloan disputes in favour of citizens 20.07.2020 The Financial Ombudsman announces preliminary results of considering the “coronavirus” complaints 16.07.2020 The number of appeals to the FOS is back on the pre-quarantine level 26.06.2020 An English version of the Financial Ombudsman Service (FOS) website is online 10.06.2020 Half of the complaints to the Financial Ombudsman Service (FOS) concerning non-motor insurance are comprised of those in life insurance 18.05.2020 The Financial Ombudsman Service Council reviewed the annual report on the financial ombudsmen’s activities in 2019 12.05.2020 The working procedure of the Financial Ombudsman Service for the period since May 12, 2020 13.04.2020 The Financial Ombudsman took part in St. Petersburg International Legal Forum 9½ “Laws of the Coronavirus” 13.04.2020. 09.04.2020 In the first quarter of 2020, more than 24,000 decisions of the Financial Ombudsman Service were taken 07.04.2020 The working procedure of the Financial Ombudsman Service for the period until April 30, 2020 06.02.2020 The FOS has joined the INFO Network