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About the Financial Ombudsman Service
For consumers
Regulation of the Financial Ombudsman’s activities
News
Contacts
International Cooperation
News
15.02.2021
The Chief Financial Ombudsman has set up a Public Council
10.02.2021
The Financial Ombudsman Service received more than 187,000 appeals in 2020
10.02.2021
The Financial Ombudsman Service summarises the first year of handling non-motor insurance complaints
05.02.2021
The FOS expands cooperation with Saratov State Law Academy
26.01.2021
The Ombudsman for financial services consumers support Service (OFSC) and Saratov Office of Rospotrebnadzor sign a cooperation agreement
22.01.2021
Cases of interactions with citizens by unknown persons on behalf of the Financial Ombudsman revealed
19.01.2021
The Ombudsman for financial services consumers support Service (OFSC) has implemented an API service for financial institutions
12.01.2021
The Unified Portal of State and Municipal Services is to have an option to appeal to the Financial Ombudsman
30.12.2020
Consumer disputes with banks, NPFs, pawnshops and CCCs to be resolved by the Financial Ombudsman as from 2021
24.12.2020
Tatyana Savitskaya has been appointed Ombudsman for the rights of consumers of financial services
21.12.2020
The FOS Council approves contribution rate for financial institutions
14.12.2020
The FOS to hold a virtual open day
30.11.2020
The Ombudsman for financial services consumers support Service (OFSC) signed a cooperation agreement with Lobachevsky Nizhny Novgorod University
27.10.2020
Live broadcast by the Financial Ombudsman Service on the procedure for interaction with financial institutions has taken place
20.10.2020
A criminal case has been initiated for the submission of a fake FOS decision
16.10.2020
The number of complaints to the Financial Ombudsman Service (FOS) increased by one third in the third quarter
16.10.2020
Banks, pawnshops, pension funds and credit consumer cooperatives may test the personal account required to work with the Financial Ombudsman
09.10.2020
A meeting of the FOS Expert Council has been held
25.09.2020
The Financial Ombudsman Service and banking associations discussed the forthcoming cooperation between banks and the FOS
17.09.2020
The Financial Ombudsman explains the reasons for refusals to pay out smartphone insurance indemnities
08.09.2020
The Financial Ombudsman starts issuing certificates on secure forms
31.08.2020
Decisions are made in favour of consumers on cases of MFI charging a commission for issuing a loan (according to the FOS)
20.08.2020
The pilot issue of “The FOS Bulletin” has been published
30.07.2020
The Financial Ombudsman Service frequently resolves microloan disputes in favour of citizens
20.07.2020
The Financial Ombudsman announces preliminary results of considering the “coronavirus” complaints
16.07.2020
The number of appeals to the FOS is back on the pre-quarantine level
26.06.2020
An English version of the Financial Ombudsman Service (FOS) website is online
10.06.2020
Half of the complaints to the Financial Ombudsman Service (FOS) concerning non-motor insurance are comprised of those in life insurance
18.05.2020
The Financial Ombudsman Service Council reviewed the annual report on the financial ombudsmen’s activities in 2019
12.05.2020
The working procedure of the Financial Ombudsman Service for the period since May 12, 2020
13.04.2020
The Financial Ombudsman took part in St. Petersburg International Legal Forum 9½ “Laws of the Coronavirus” 13.04.2020.
09.04.2020
In the first quarter of 2020, more than 24,000 decisions of the Financial Ombudsman Service were taken
07.04.2020
The working procedure of the Financial Ombudsman Service for the period until April 30, 2020
06.02.2020
The FOS has joined the INFO Network