News

21.10.2021 New service launched by the FOS: Knowledge Base for Financial Services Consumers 12.10.2021 Denis Novak appointed Financial Ombudsman 07.10.2021 The FOS Council session takes place 27.09.2021 Chief Financial Ombudsman Yury Voronin attends the Themis Award ceremony 13.09.2021 Meeting of the FOS Public Council takes place 31.07.2021 The FOS simplifies interaction with consumers of financial services 15.07.2021 The FOS to develop a range of digital services for consumers 02.07.2021 Financial Ombudsman gives examples of unacceptable insurance practices 01.07.2021 The Financial Ombudsman Service is to help applicants to promptly eliminate errors in filing appeals 01.07.2021 Face-to-face reception of citizens via video link 31.05.2021 The FOS releases the 2020 Activity Report with data on financial institutions 27.05.2021 First ever court ruling on forgery of FOS certificate issued 19.05.2021 St. Petersburg International Legal Forum participants discuss the FOS progress 17.05.2021 The FOS Working Group’s first meeting with bank representatives takes place 29.04.2021 The regular issue of the «Bulletin of the Financial Ombudsman Service» has been published 29.04.2021 Financial Ombudsman talks about the nuances of travel insurance after shutdown of flights to Turkey and Tanzania 28.04.2021 Chief Financial Ombudsman takes part in a session of the Presidium of the Russian Banks Association 20.04.2021 The Ombudsman for financial services consumers support Service and Peter the Great College in St. Petersburg enter into an agreement to improve financial competence of consumers 09.04.2021 Credit insurance has become the main reason for bank customers to appeal to the Financial Ombudsman 09.04.2021 The Russian President awards Yevgeny Pisarevsky the honorary title of Honoured Lawyer of the Russian Federation 05.04.2021 The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with the Nizhny Novgorod Regional Department of Rospotrebnadzor 05.04.2021 Financial Ombudsman outlines new procedure for resolving disputes over money swallowed by ATM 30.03.2021 The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with Saratov National Research University 09.03.2021 The FOS Council examined the annual report on the Financial Ombudsmen’s activities in 2020 15.02.2021 The Chief Financial Ombudsman has set up a Public Council 10.02.2021 The Financial Ombudsman Service received more than 187,000 appeals in 2020 10.02.2021 The Financial Ombudsman Service summarises the first year of handling non-motor insurance complaints 05.02.2021 The FOS expands cooperation with Saratov State Law Academy 26.01.2021 The Ombudsman for financial services consumers support Service (OFSC) and Saratov Office of Rospotrebnadzor sign a cooperation agreement 22.01.2021 Cases of interactions with citizens by unknown persons on behalf of the Financial Ombudsman revealed 19.01.2021 The Ombudsman for financial services consumers support Service (OFSC) has implemented an API service for financial institutions 12.01.2021 The Unified Portal of State and Municipal Services is to have an option to appeal to the Financial Ombudsman 30.12.2020 Consumer disputes with banks, NPFs, pawnshops and CCCs to be resolved by the Financial Ombudsman as from 2021 24.12.2020 Tatyana Savitskaya has been appointed Ombudsman for the rights of consumers of financial services 21.12.2020 The FOS Council approves contribution rate for financial institutions 14.12.2020 The FOS to hold a virtual open day 30.11.2020 The Ombudsman for financial services consumers support Service (OFSC) signed a cooperation agreement with Lobachevsky Nizhny Novgorod University 27.10.2020 Live broadcast by the Financial Ombudsman Service on the procedure for interaction with financial institutions has taken place 20.10.2020 A criminal case has been initiated for the submission of a fake FOS decision 16.10.2020 The number of complaints to the Financial Ombudsman Service (FOS) increased by one third in the third quarter 16.10.2020 Banks, pawnshops, pension funds and credit consumer cooperatives may test the personal account required to work with the Financial Ombudsman 09.10.2020 A meeting of the FOS Expert Council has been held 25.09.2020 The Financial Ombudsman Service and banking associations discussed the forthcoming cooperation between banks and the FOS 17.09.2020 The Financial Ombudsman explains the reasons for refusals to pay out smartphone insurance indemnities 08.09.2020 The Financial Ombudsman starts issuing certificates on secure forms 31.08.2020 Decisions are made in favour of consumers on cases of MFI charging a commission for issuing a loan (according to the FOS) 20.08.2020 The pilot issue of “The FOS Bulletin” has been published 30.07.2020 The Financial Ombudsman Service frequently resolves microloan disputes in favour of citizens 20.07.2020 The Financial Ombudsman announces preliminary results of considering the “coronavirus” complaints 16.07.2020 The number of appeals to the FOS is back on the pre-quarantine level 26.06.2020 An English version of the Financial Ombudsman Service (FOS) website is online 10.06.2020 Half of the complaints to the Financial Ombudsman Service (FOS) concerning non-motor insurance are comprised of those in life insurance 18.05.2020 The Financial Ombudsman Service Council reviewed the annual report on the financial ombudsmen’s activities in 2019 12.05.2020 The working procedure of the Financial Ombudsman Service for the period since May 12, 2020 13.04.2020 The Financial Ombudsman took part in St. Petersburg International Legal Forum 9½ “Laws of the Coronavirus” 13.04.2020. 09.04.2020 In the first quarter of 2020, more than 24,000 decisions of the Financial Ombudsman Service were taken 07.04.2020 The working procedure of the Financial Ombudsman Service for the period until April 30, 2020 06.02.2020 The FOS has joined the INFO Network