Banks, pawnshops, pension funds and credit consumer cooperatives may test the personal account required to work with the Financial Ombudsman

The Ombudsman for financial services consumers support Service (OFSC) invites representatives of credit institutions, non-governmental pension funds, pawnshops and credit consumer cooperatives to take part in the testing of the financial institution’s personal account. The personal account is the only channel for financial institutions to interact with the Financial Ombudsman Service (FOS), which is to become mandatory for them in a few months.

An information letter about the testing of a financial institution’s personal account can be found on the FOS official website on the ‘Regulation’ page.

The document states, inter alia, that since January 1, 2021 credit organisations, credit consumer cooperatives, pawnshops and non-governmental pension funds will be obliged to organise cooperation with the FOS. The electronic document flow between the FOS and the financial institution will be carried out through the use of the financial institution’s personal account, which is available on the FOS official website.

Testing of the financial institution’s personal account is planned on the period from October 12, 2020 to November 30, 2020. The duration of the test will not exceed two working days with each financial institution that will demonstrate an appropriate interest. Financial institutions wishing to take part in the test are required to inform us at to get further instructions.

The practice of insurance companies and microfinance institutions that already cooperate with the FOS has shown that the participation of a financial institution in the testing of the financial institution’s personal account allows it to proceed to the mandatory electronic document flow with the FOS without any difficulties.

In addition to the information letter on the testing of personal accounts, the Regulation section also contains additional information for the listed financial institutions on the procedure for interacting with the FOS.