28 december 2024, 12:11

Belgorod Region residents to appeal to the FOS through MFCs

The Ombudsman for financial services consumers support Service (OFSC) and the Multifunctional Centre for Providing State and Municipal Services of the Belgorod Region have signed an agreement on interaction.

The document was signed by Olga Kraynova, Head of the OFSC, and Olga Gadar, Head of the authorised MFC in the Belgorod Region.

In accordance with the agreement residents of the Belgorod Region can appeal to the Financial Ombudsman in the User Support Sector* through any regional MFC branch.

As Olga Kraynova emphasised, one more region had thus joined the project on submission of appeals to the Financial Ombudsman through MFCs. She also said: “It is important for us that the process of interaction of consumers of financial services with the Financial Ombudsman Service (FOS) when submitting appeals be simple and convenient”. “Other ways to send an appeal to the Financial Ombudsman are also available: electronically through the FOS official website, the Unified Portal of State and Municipal Services or by regular mail,” Head of the OFSC noted.

“We will continue to develop active interaction with the governments of the constituent entities of the Russian Federation in general and authorised regional MFCs in particular,” Olga Kraynova noted.

* User Support Sector (USS) is a chain of specially equipped workplaces of multifunctional centres where applicants receive consulting, organisational and technical support when submitting requests for services electronically. In the USS an applicant can independently or with the aid of an MFC employee obtain services at the Unified Portal of State and Municipal Services, regional portals of state services, as well as use other state services. There is an opportunity to have the documents scanned necessary for the provision of state and municipal services and get a printout of the result of the service provision.

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