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16 may 2022, 08:39
Since May 15, 2022, the Autonomous Non-profit Organization “Ombudsman for financial services consumers support Service” (OFSC) has launched a new online service, the Judge’s Personal Account, which will enable the exchange of procedural documents, as well as the materials underlying the FOS decisions. This was reported by Olga Kraynova, head of the OFSC.
She noted that the launching of the Judge’s Personal Account had been carried out under the Agreement on the organization of information exchange in electronic form between the Judicial Department of Russia’s Supreme Court and the OFSC.
By virtue of the provisions of the law “On the Ombudsman for the Rights of Consumers of Financial Services”, financial institutions that disagree with the Financial Ombudsman decision have the right to appeal against it in court. A consumer in case of disagreement with the Financial Ombudsman decision has the right to go to court and make claims on the subject matter contained in the appeal directly to the financial institution. Olga Kraynova elucidated that due to the interpretations of the Russian Supreme Court on considering such cases, the court shall request materials from the Financial Ombudsman Service (FOS) on the consumer’s appeal considered. Accordingly, the Service receives requests for materials and documents from the courts. Thus, there were 43,425 court requests during 2021, Olga Kraynova said.
“In view of such a number, a need arose to set up a convenient electronic resource. The launch of the new service will significantly help speed up the exchange of information between the courts and the FOS, reduce the costs of mailing documents, the costs of postage. As a consequence, this electronic document flow will help reduce the length of court proceedings and time needed to protect the violated rights of consumers,” Olga Kraynova went on.
Each judge can now have a personal account, which can be accessed through the judge’s electronic digital signature, Olga Kraynova added. Through this personal account, the judge will be able to send any procedural document: a court order, a judicial act and other documents. The OFSC can send responses to court requests containing written explanations, recalls, motions, materials underlying the FOS decision, and so on.
Olga Kraynova announced that the OFSC had sent information on the launch of the new web service to the Judicial Department of the Russian Supreme Court and also expressed her readiness, if necessary, to hold a webinar for judges on the use of the program’s extended functionality.
