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29 december 2021, 10:06
By decision of the Financial Ombudsman Service (FOS) Council submitting appeals to the Financial Ombudsman since January 1, 2022 will only be possible in electronic form through compulsory identification using an account on the UIAS website (Unified Identification and Authentication System).
The UIAS provides the ability to access all government websites and portals with a single username and password.
A customer of a financial institution who already has a personal account on the FOS website will need to log in and use the «Bind to UIAS» button, enter their username and password from that service. Until these actions are completed there will be no possibility to submit a new appeal to the Financial Ombudsman in the existing personal account. The information about the appeals submitted previously will be retained and will be available in full.
Earlier, on 1 August 2021 identification via UIAS was introduced for those who apply electronically to the Financial Ombudsman for the first time and register their personal account on the website. Such consumers have to click on the button «Login via UIAS» when registering, and also enter their username and password from the UIAS. This will allow all consumer data to be downloaded from the UIAS portal, and the consumer does not have to fill in information about themselves in their personal account on the FOS website.
The introduction of the requirement to identify the consumer of financial services using an account in the UIAS is due to the need to identify the person contacting the Financial Ombudsman. This will make it possible to prevent the use of other people’s personal data and impersonation when contacting a financial ombudsman.
This approach is generally accepted when applying via electronic services to public authorities, including courts. At the same time, in accordance with the law ‘On the Ombudsman for the Rights of Consumers of Financial Services’, the consumer retains the right to submit a hard copy of an appeal.
