13 september 2024, 14:47

Chief Financial Ombudsman and Tambov Governor sign a cooperation agreement

Chief Financial Ombudsman Yury Voronin and Governor of the Tambov Region Maxim Egorov signed a cooperation agreement on 2 September 2024.  The signed document will significantly simplify access to knowledge and practical skills for Tambov Region residents to have their rights and legal interests protected in disputes with financial institutions.

This has already been the fifth agreement signed with the executive authorities of the federation’s constituent entities. Earlier, similar documents were signed with the governors of the Ulyanovsk, Orel, Ryazan and Kaluga regions.

The parties agreed to unite the available organisational, legal, informational, methodological and technological resources to ensure proper protection of financial services consumers residing in the Tambov Region. The agreement will also strengthen the provision of free legal assistance to the Tambov Region population in disputes with financial institutions by expanding the competencies of the region’s legal clinics.

In accordance with the signed document, a large-scale information and awareness campaign on the Financial Ombudsman Service (FOS) activities is to be conducted in the region. The agreement envisages an impressive programme of activities for 2024–2026. In particular, it is planned to place information materials in regional mass media, on official websites and on social media pages of executive authorities of the Tambov Region.

Chief Financial Ombudsman Yury Voronin noted that the intention of this agreement is to develop a project to inform the population through financial literacy tools. “It is important for us that every consumer should know that there is such an effective way to protect the violated right as an appeal to the Financial Ombudsman, and use it should such a need arise,” Yury Voronin said.

As follows from the FOS Annual Report, the residents of the Tambov region submitted 712 appeals to the Financial Ombudsman in 2023. The subject of appeals is defined by law: consumer complaints about non-fulfilment of contractual relations by insurance companies, credit institutions – banks and microfinance institutions, non-state pension funds, pawnshops and credit consumer cooperatives.

Copy link