News

In the Financial Ombudsman Service (FOS) practice there are cases when the insurance company texts its client about the organization of repairs under the policy of Compulsory Motor TPL and regards this method as a ful...

15 august 2022, 14:37

An insurance company has refused an insurance payment to a Moscow resident in respect of luggage, after which the client, who disagreed with the company’s decision, appealed to the Financial Ombudsman, where the refus...

08 august 2022, 12:48

The Financial Ombudsman Service (FOS) receives appeals from consumers of financial services on disputes with insurance institutions associated with the payment of insurance in respect of luggage. The practice of consi...

27 july 2022, 20:05

Chief Financial Ombudsman Yury Voronin was awarded with the Order of Honour by the Russian Presidential Decree No. 212 dated 18.04.2022 “On conferring state awards of the Russian Federation”. The ceremony of p...

14 july 2022, 10:23

The Financial Ombudsman Service (FOS) has summed up the results of the first year of the “Friendly” Project aimed at additional communication with consumers of financial services and making it possible to reduce the n...

07 july 2022, 15:57

The Financial Ombudsman Service (FOS) proposed changes to the legislation in terms of improving the procedure for financial institutions to appeal against Financial Ombudsman’s decisions. The initiative was voiced by ...

30 june 2022, 11:00

The change in the economic situation has led to some changes in the subjects of appeals from clients of credit institutions to the Financial Ombudsman Service (FOS). This was reported by Head of the Ombudsman for fina...

30 june 2022, 09:00