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Monday - Friday from 8:00 to 20:00 (Moscow time), except public holidays, free call from regions of RussiaA Financial Ombudsman when considering appeals from consumers of financial services reveals various unfair practices on the part of financial institutions in relation to clients, and they are most often found in the a...
22 september 2023, 09:16
The Financial Ombudsman has recovered from a bank, in favour of a consumer, funds debited from the consumer’s accounts without the consumer’s order. The First Instance Court set aside the Financial Ombudsman’s decisio...
22 september 2023, 01:29
Bank of Russia Board of Directors extends the term of office of Chief Financial Ombudsman Yury VoroninBank of Russia Board of Directors took a decision to extend Yury Voronin’s powers as Chief Financial Ombudsman for ...
22 august 2023, 12:52
The Federal Law “On amendments to the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services” and to some legislative acts of the Russian Federation” has been passed. The document was official...
20 august 2023, 13:48
The gist of the case A resident of Tatarstan received a car loan. The agreement’s personalised terms and conditions stated that the interest rate was 13.5 per cent per annum. The interest rate...
11 august 2023, 09:31
The gist of the case A resident of the Leningrad region was involved in an accident, as a result of which her car was damaged. When she applied to the insurance company for a CMTPL insurance cla...
03 august 2023, 14:54
The Financial Ombudsman Service (FOS) is to take part in the Bank of Russia Financial Congress, which will be held on 6-7 July 2023. Chief Financial Ombudsman Yury Voronin, Financial Ombudsmen Viktor Klimov and Svetla...
05 july 2023, 10:31
