News

Financial institutions when granting a consumer credit (loan) are obliged to provide the borrower with the opportunity to accept or refuse from any additional services (Part 2 of Article 7 of the Federal Law of 21.12....

11 october 2023, 13:24

Some insurance companies in their practice in hull insurance contracts have started to use wording that minimises the possibility of receiving insurance payment by the consumer on the risk of unlawful acts of third pa...

10 october 2023, 12:58

Autonomous non-profit organization “Ombudsman for financial services consumers support Service (OFSC)” and the University of the Federal Penitentiary Service in St. Petersburg have made a co-operation agreement. The d...

03 october 2023, 12:54

An insurance company had unlawfully underpaid its client a CMTPL insurance indemnity taking into account depreciation, thus understating the amount to be paid. The Financial Ombudsman obliged the company to pay the su...

29 september 2023, 12:58

Consumers of financial services have become less likely to appeal to the Financial Ombudsman on disputes related to the refusal to refund insurance premium in credit insurance, according to Chief Financial Ombudsman Y...

26 september 2023, 09:31

In the first half of 2023, according to preliminary data, the Financial Ombudsman Service received 70,685 appeals from consumers of financial services, which is 8.4 per cent less than in the first half of 2022 (77,187...

26 september 2023, 09:25

The limit of 500 thousand roubles of a consumer’s property claim against a financial institution when applying to the Financial Ombudsman should be increased or removed altogether in some cases, said Financial Ombudsm...

22 september 2023, 09:18