The Financial Ombudsman’s
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next
EAEU Financial Ombudsman Schemes to set up Advisory Committee30.11.2021
The Financial Ombudsman Service is to partner with the All-Russian Financial Literacy Online Quiz30.11.2021
The Chief Financial Ombudsman to be reporting on the handling of consumer appeals in his Diary18.11.2021
The FOS launches a new channel to interact with consumers15.11.2021
Appeals to the FOS decrease by 8.3% in Q3 202112.11.2021
Chairman of the Russian Judiciary Council Viktor Momotov: Introducing the Financial Ombudsman institution contributes to the reduction of disputes on compulsory motor TPL insurance and hull insurance29.10.2021
Members of the FOS staff take part in a Bank of Italy training seminar29.10.2021
New service launched by the FOS: Knowledge Base for Financial Services Consumers21.10.2021
Denis Novak appointed Financial Ombudsman12.10.2021
The FOS Council session takes place07.10.2021
Chief Financial Ombudsman Yury Voronin attends the Themis Award ceremony27.09.2021