The Financial Ombudsman’s
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next
The Bulletin of the Financial Ombudsman Service
|№01 (01) 2020|
The Unified Portal of State and Municipal Services is to have an option to appeal to the Financial Ombudsman12.01.2021
Consumer disputes with banks, NPFs, pawnshops and CCCs to be resolved by the Financial Ombudsman as from 202130.12.2020
Tatyana Savitskaya has been appointed Ombudsman for the rights of consumers of financial services24.12.2020
The FOS Council approves contribution rate for financial institutions21.12.2020
The FOS to hold a virtual open day14.12.2020
The Ombudsman for financial services consumers support Service (OFSC) signed a cooperation agreement with Lobachevsky Nizhny Novgorod University30.11.2020
Live broadcast by the Financial Ombudsman Service on the procedure for interaction with financial institutions has taken place27.10.2020
A criminal case has been initiated for the submission of a fake FOS decision20.10.2020
The number of complaints to the Financial Ombudsman Service (FOS) increased by one third in the third quarter16.10.2020
Banks, pawnshops, pension funds and credit consumer cooperatives may test the personal account required to work with the Financial Ombudsman16.10.2020
A meeting of the FOS Expert Council has been held09.10.2020
The Financial Ombudsman Service and banking associations discussed the forthcoming cooperation between banks and the FOS25.09.2020