The Financial Ombudsman’s
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next
The Bulletin of the Financial Ombudsman Service
|№01 (01) 2020|
The Financial Ombudsman Service frequently resolves microloan disputes in favour of citizens30.07.2020
The Financial Ombudsman announces preliminary results of considering the “coronavirus” complaints20.07.2020
The number of appeals to the FOS is back on the pre-quarantine level16.07.2020
An English version of the Financial Ombudsman Service (FOS) website is online26.06.2020
Half of the complaints to the Financial Ombudsman Service (FOS) concerning non-motor insurance are comprised of those in life insurance10.06.2020
The Financial Ombudsman Service Council reviewed the annual report on the financial ombudsmen’s activities in 201918.05.2020
The working procedure of the Financial Ombudsman Service for the period since May 12, 202012.05.2020
The Financial Ombudsman took part in St. Petersburg International Legal Forum 9½ “Laws of the Coronavirus” 13.04.2020.13.04.2020
In the first quarter of 2020, more than 24,000 decisions of the Financial Ombudsman Service were taken09.04.2020