The Financial Ombudsman’s
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next
The FOS simplifies interaction with consumers of financial services31.07.2021
The FOS to develop a range of digital services for consumers15.07.2021
Financial Ombudsman gives examples of unacceptable insurance practices02.07.2021
The Financial Ombudsman Service is to help applicants to promptly eliminate errors in filing appeals01.07.2021
Face-to-face reception of citizens via video link01.07.2021
The FOS releases the 2020 Activity Report with data on financial institutions31.05.2021
First ever court ruling on forgery of FOS certificate issued27.05.2021
St. Petersburg International Legal Forum participants discuss the FOS progress19.05.2021
The FOS Working Group’s first meeting with bank representatives takes place17.05.2021
The regular issue of the «Bulletin of the Financial Ombudsman Service» has been published29.04.2021
Financial Ombudsman talks about the nuances of travel insurance after shutdown of flights to Turkey and Tanzania29.04.2021
Chief Financial Ombudsman takes part in a session of the Presidium of the Russian Banks Association28.04.2021
The Ombudsman for financial services consumers support Service and Peter the Great College in St. Petersburg enter into an agreement to improve financial competence of consumers20.04.2021