The Financial Ombudsman’s
official website

The Financial Ombudsman carries out mediation settlement of disputes between consumers of financial services and financial organizations.
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next ›

The Bulletin of the Financial Ombudsman Service


№01 (01) 2020

News

Credit insurance has become the main reason for bank customers to appeal to the Financial Ombudsman

09.04.2021

The Russian President awards Yevgeny Pisarevsky the honorary title of Honoured Lawyer of the Russian Federation

09.04.2021

The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with the Nizhny Novgorod Regional Department of Rospotrebnadzor

05.04.2021

Financial Ombudsman outlines new procedure for resolving disputes over money swallowed by ATM

05.04.2021

The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with Saratov National Research University

30.03.2021

The FOS Council examined the annual report on the Financial Ombudsmen’s activities in 2020

09.03.2021

The Chief Financial Ombudsman has set up a Public Council

15.02.2021

The Financial Ombudsman Service received more than 187,000 appeals in 2020

10.02.2021

The Financial Ombudsman Service summarises the first year of handling non-motor insurance complaints

10.02.2021

The FOS expands cooperation with Saratov State Law Academy

05.02.2021

The Ombudsman for financial services consumers support Service (OFSC) and Saratov Office of Rospotrebnadzor sign a cooperation agreement

26.01.2021

Cases of interactions with citizens by unknown persons on behalf of the Financial Ombudsman revealed

22.01.2021

The Ombudsman for financial services consumers support Service (OFSC) has implemented an API service for financial institutions

19.01.2021