The Financial Ombudsman’s
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next
The Bulletin of the Financial Ombudsman Service
|№01 (01) 2020|
Credit insurance has become the main reason for bank customers to appeal to the Financial Ombudsman09.04.2021
The Russian President awards Yevgeny Pisarevsky the honorary title of Honoured Lawyer of the Russian Federation09.04.2021
The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with the Nizhny Novgorod Regional Department of Rospotrebnadzor05.04.2021
Financial Ombudsman outlines new procedure for resolving disputes over money swallowed by ATM05.04.2021
The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with Saratov National Research University30.03.2021
The FOS Council examined the annual report on the Financial Ombudsmen’s activities in 202009.03.2021
The Chief Financial Ombudsman has set up a Public Council15.02.2021
The Financial Ombudsman Service received more than 187,000 appeals in 202010.02.2021
The Financial Ombudsman Service summarises the first year of handling non-motor insurance complaints10.02.2021
The FOS expands cooperation with Saratov State Law Academy05.02.2021
The Ombudsman for financial services consumers support Service (OFSC) and Saratov Office of Rospotrebnadzor sign a cooperation agreement26.01.2021
Cases of interactions with citizens by unknown persons on behalf of the Financial Ombudsman revealed22.01.2021
The Ombudsman for financial services consumers support Service (OFSC) has implemented an API service for financial institutions19.01.2021