The Financial Ombudsman’s
official website

The Financial Ombudsman carries out mediation settlement of disputes between consumers of financial services and financial organizations.
The Financial Ombudsman conducts its activities on the basis of the Federal Law “On the Ombudsman for the Rights of Consumers of Financial Services”. The Financial Ombudsman is independent of government bodies, organizations, and officials.
The Financial Ombudsman Service performs out-of-court resolution of disputes between financial organizations and their individual customers, thus allowing them to avoid going to court. Acceptance and review of consumer complaints by the Financial Ombudsman is free of charge.
In cases stipulated by law, consumers of financial services have the right to file a claim to a financial organization in a judicial proceeding only after contacting the Financial Ombudsman.
Based on the results of the review of the consumer’s complaint, the Financial Ombudsman makes a decision that is to be executed by the financial organization within the time period specified in the decision. In case of disagreement with the Financial Ombudsman’s decision, the consumer of financial services has the right to apply to the court to protect his rights. In case of disagreement with the Financial Ombudsman’s decision, the financial organization has the right to litigate it in court. Next ›

The Bulletin of the Financial Ombudsman Service


№01 (01) 2020 №02 (02) 2020

News

The FOS releases the 2020 Activity Report with data on financial institutions

31.05.2021

First ever court ruling on forgery of FOS certificate issued

27.05.2021

St. Petersburg International Legal Forum participants discuss the FOS progress

19.05.2021

The FOS Working Group’s first meeting with bank representatives takes place

17.05.2021

The regular issue of the «Bulletin of the Financial Ombudsman Service» has been published

29.04.2021

Financial Ombudsman talks about the nuances of travel insurance after shutdown of flights to Turkey and Tanzania

29.04.2021

Chief Financial Ombudsman takes part in a session of the Presidium of the Russian Banks Association

28.04.2021

The Ombudsman for financial services consumers support Service and Peter the Great College in St. Petersburg enter into an agreement to improve financial competence of consumers

20.04.2021

Credit insurance has become the main reason for bank customers to appeal to the Financial Ombudsman

09.04.2021

The Russian President awards Yevgeny Pisarevsky the honorary title of Honoured Lawyer of the Russian Federation

09.04.2021

The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with the Nizhny Novgorod Regional Department of Rospotrebnadzor

05.04.2021

Financial Ombudsman outlines new procedure for resolving disputes over money swallowed by ATM

05.04.2021

The Ombudsman for financial services consumers support Service (OFSC) signs a cooperation agreement with Saratov National Research University

30.03.2021

The FOS Council examined the annual report on the Financial Ombudsmen’s activities in 2020

09.03.2021